Keith is a well-rounded IT professional with almost three decades of technical experience. He is a hands-on customer experience-focused leader with a full range of commerce technology solution experience.
Prior to joining FitForCommerce, Keith was the Director of CRM-IT at Shiseido, where he was responsible for their customer-centric systems (CRM, loyalty, promotions, gift cards, customer service, etc.) and designed and implemented their IT strategies. During his time at Shiseido, he migrated five Shiseido businesses onto a new global CRM system, was accountable for all regional integration to the global platform, project managed multiple server migrations, and so much more.
Keith was also the Manager of Omnichannel and Order Management, Supply Chain at Toys ‘R’ Us, where he managed a team of internal employees and offshore staff. He was accountable for all systems and processes for their omnichannel order management (ship-from-store, ship-to-store, store pickup, ship-to-home, buy online pick up instore, layaway, dropship, marketplaces, special orders). He also managed the Quality Assurance team and was a contractor for supply chain and order management projects.
Previously, he was the Project Manager of Architect Business Systems at LexisNexis, and the Technical Leader at Martindale-Hubbell. He began his tech career at Toys ‘R’ Us as a Systems Analyst.
Keith has a Computer Science degree and a certificate in Computer Programming.