FitForCommerce Workbook 2021
The Importance of OMS in Delivering a Unified Commerce Experience
While frontend applications facilitate customer interaction, the most important capabilities of a unified commerce approach are driven by the backend – and the order management system (OMS) is the engine that powers it all. With the acceleration in demand for omnichannel services such as buy online/pickup in-store and curbside pickup, new layers of complexity have been added to backend operations including the processing and management of orders as well as the management of customer data, inventory levels, product information, fulfillment data, and more.
This workbook will:
- explain when and why you might need an OMS
- reveal 7 Omnichannel Retail Index findings supported by OMS
- provide a checklist for evaluating OMS capabilities
- wrap up with a quiz to test your understanding