*This is a Shop.org members-only webinar*

Retailers operate in hyper-competitive environments, serving customers who are more informed, critical and connected than ever before. At home, on the fly or in the store, customers require a rich and consistent experience across all platforms, and retailers are struggling to keep up. Do you know where your gaps are? Do you know what needs to be done to improve the customer experience and exceed customer expectations?  Leveraging insights from the industry’s premier Omnichannel Retail Index produced by NRF and FitForCommerce, we’ll discuss best practices and explore who’s ahead of the curve.

In this webinar you will learn:

• Best practices to achieve omnichannel excellence
• Why cross-channel inventory visibility is key to meeting consumer expectations
• Which basic user interfaces need to be in place
• What marketing programs retailers are employing to win customer loyalty

Join us to learn about how your competition is moving ahead …and lagging behind.