Presented at: IRCE 2019

AI in retail today is most frequently associated with improving marketing ROI, however AI has the potential to impact all areas of retail operations. When AI is applied across the supply chain (merchandising, warehousing, fulfillment, customer service and more), it results in more intelligent and efficient retail organizations. This session will share the results of FitForCommerce’s study on how retailers can leverage AI and the biggest near-term opportunities for AI in improving retailers’ supply chain operations. An online retailer already incorporating AI technology will share their experience so far and their long-term expectations for how AI will help them achieve greater operational efficiency.

John Bancroft, Sr. Consultant, FitForCommerce

Klaus Werner, Former COO, HD Supply