Key Insights from the 2020 Omnichannel Retail Index
The Stakes Have Never Been Greater
The COVID-19 pandemic has catapulted digital and omnichannel to the top of the priority list for retailers and brands worldwide. Those who have already embraced digital and omnichannel capabilities are one step ahead, today and in a post-pandemic retail world.
Benchmarking 125 retailers and brands, across 300 digital and cross-channel criteria, the FitForCommerce Omnichannel Retail Index provides meaningful insights, important benchmarks and best practices to help retailers today and plan for a post-pandemic retail industry.