Omnichannel Retail Index: How Do You Stack Up?
Presented at: HFN Total Home Omnichannel Summit 2017
Bernardine Wu presented the findings of FitForCommerce’s 4th annual Omnichannel Retail Index; which we compiles through 120+ physical store and online mystery shopping visits using 200 criteria for scoring. Find out which retailer scores are rising and falling; and why; as well as the areas of unified commerce that continue to challenge even the best operators.
Bernardine Wu, CEO, FitForCommerce