Digital Commerce presents enormous opportunities, as well as challenges, for today’s retailers and brands. Whether strictly online or in omnichannel environments, consumers demand a higher level of service than ever before. An ever-evolving retail environment, and the increasing pace of new innovations further exacerbate the problem. The good news is that retailers and brands are not alone in trying to meet these needs. There is a wide array of outside resources, particularly Systems Integrators (SIs), digital agencies and other experts that can help build the creative and technological solutions required to meet, and exceed, customer expectations.

In this comprehensive report, we’ll:

• define the three categories of services providers, highlighting their differences
• explain ancillary providers that may be needed for other related services
• walk you through the entire lifecycle of a Digital Commerce platform project, from selection to post-implementation services and everything in-between.