– 2021 findings coming in September –
How Do You Stack Up Against Your Competition?
You dedicate time, resources and budget toward delivering the best customer and omnichannel shopping experience possible. But are you truly meeting customer expectations? And how do you compare to your competition?
Based on ongoing analysis of web, mobile and in-store channels, the NRF-FitForCommerce Omnichannel Retail Index benchmarks key omnichannel capabilities across customer touchpoints.